FACSC℠
Financial Advisory Client Service
Certificate Program
Build the Knowledge.
Develop the Skills.
Become More Valuable
A professional development program designed for client service professionals in financial advisory firms
Two Paths. A Stronger Future.
Whether you’re investing in your own career or developing your team, FACSC℠ provides a practical path forward
For Client Service Professionals
Focused on foundational knowledge, client service skills and common service tasks
For Advisory Firms
Advanced client relationship techniques, complex planning concepts, and leadership skills
What FACSC℠ Does for you
Develop Capabilities to make a greater impact – for your lcients, your advisors and your firm
Build Confidence
Understand the terminology, concepts and strategies you encounter every day
Understand the why
Gain context so you’re not just completing tasks
Improve Client Service
Strengthen communication, judgement and service skills
Become more proactive
Anticipate needs and contribute solutions
Take on Greater Responsibility
Be prepared for new opportunities
Invest In Your Career
Demonstrate yoru commitment to professional growth
What FACSC℠ Does for your firm
Develop your people, Increase your firm’s capacity
- Accelerate employee development
- Reduce your internal training burden
- Develop confidence and judgement
- Build a more capable team
- Support career pathways
- Increase advisor capacity
A professional Development Path
Start with the foundation. Continue building your capabilities.
FACSC℠ Level I
Focused on foundational knowledge, client service skills and common service tasks
- Investment Basics; Stocks, Bonds, Mutual Funds, Exchange Traded Products, Crypto
- Asset Ownership
- Basic Estate Planning
- Risk Management & Insurance
- Qualified Accounts
- Annuities
- Providing Outstanding Client Service
- Handling Difficult Clients
- Trading For Client Account
- Money Movement
- Navigating The Death Of A Client
- Required Minimum Distributions
- Preparing Client Review Meetings
- Critical Thinking Skills
- Attention To Detail
FACSC℠ Level II
Advanced client relationship techniques, complex planning concepts, and leadership skills
- Qualities of High-Performing Client Service Professionals
- Working Effectively with Advisors
- Preventing Service Creep
- Recognizing Cognitive Decline In Clients
- Calming Clients During Market Turbulence
- Error Management
- Become A Prioritizing Professional
- Time Management
- The Proactive CSP
- Communicating with Leadership
- Coaching & Mentoring
- Facilitation Skills
- Conducting Employee Reviews
- Project Management Fundamentals
- Common Trusts
- Net Unrealized Appreciation
- Exchange Funds
- 72(T) Distributions
- Margin Accounts
- Retirement Plan Rollovers
- Fundamentals of Risk
- Common IRS Tax Forms
- 529 College Savings Plans
FINRA List Of Professional Designations:
https://www.finra.org/investors/professional-designations/facsc
A Professional Development Program Designed For A Critical Team Member
The FACSC℠ program is designed to provide participants with essential technical knowledge, skills, industry insights, and client relationship expertise needed to succeed in this vital wealth management role. Completing the Financial Advisory Client Service Certificate program helps you stay current on new concepts and strategies. Whether you are experienced or new to the role, this program shows your dedication to your profession.
Completing each level takes approximately 10-12 hours. Both programs include a mix of on-demand video lessons and knowledge quizzes. After successfully finishing all required lessons and quizzes, participants earn a certificate of completion. Student support is available through email and phone support.
Tuition:
Level I $388.00
Level II $400.00
Level I & II Bundle $ 699.00
FINRA List Of Professional Designations:
https://www.finra.org/investors/professional-designations/facsc